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Host / Hostess - DRP

Host / Hostess - DRP

Oak Hill Country ClubRochester, NY, USA
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Department : Food & Beverage

Reports To : DRP Restaurant Manager, DRP Assistant Restaurant Manager, DRP Restaurant Supervisor

Supervises : N / A

Job Summary (Essential Functions) : The Donald Ross Pub Host / Hostess is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

Job Knowledge, Core Competencies, and Expectations :

  • Oak Hill Country Club's Acorns of Excellence.
  • Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
  • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
  • Works harmoniously and professionally with co-workers.
  • Must be able to work well under pressure in a high-volume setting where multitasking is required.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
  • All other duties as needed.

Duties & Responsibilities :

  • Exceptional knowledge of Oak Hill's food and beverage standards and host operating procedures.
  • Exceptional communication abilities to direct the flow of the dining room with the supervision of management.
  • Prepares and prints a floor plan with the direction of Donald Ross Pub management. Ensures tables are assigned according to the floorplan and match up with the reservation sheet.
  • Reviews all reservations in the point of sales system (Jonas) prior to each meal period. Makes note of special occasions and / or dietary requirements of members and guests dining at the Club. Relays information to servers accordingly.
  • Ensures all menus are accurate and clean prior to service.
  • Greets each member and guest during service and ascertains the name, party size and any special requirements.
  • Controls the flow of seating to ensure top level service and the success of the service team.
  • Maintains a neat and orderly work environment.
  • Assists servers, server assistants, food runners and bar staff as needed throughout service.
  • Assists members and guests with questions and directions.
  • Accepts reservation requests in accordance with Oak Hill policies.
  • Carries out bylaws and policies set by the Board of Directors.
  • Any, and all other duties, as assigned by the DRP Restaurant Manager, DRP Assistant Restaurant Manager, and / or DRP Restaurant Supervisor.
  • Experience

  • Previous food & beverage experience preferred.
  • Education

  • High school or equivalent education required.
  • Licenses and Special Requirements

  • Valid driver's license.
  • Food safety certification.
  • Alcoholic beverage certification.
  • Physical Demands and Work Environment

  • Regularly exposed to moving mechanical parts and outside weather conditions.
  • Occasionally exposed to wet and / or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
  • Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
  • Frequent lifting, bending, climbing, stooping, and pulling.
  • Must be able to lift 75 pounds.
  • Must be 18 years of age.
  • Must be able to follow written and verbal instructions.
  • Must have a reliable form of transportation to and from work.
  • General Information

    Scheduled Shifts : Year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45+ hours per week.

    Wage : Competitive wage, based on experience

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    Drp • Rochester, NY, USA

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