Crisis Outreach Counselor II (LCSU)

The Crisis Outreach Counselor provides mental health crisis services in various settings for immediate crisis assessment, crisis intervention, and time-limited, crisis counseling to promote crisis resolution and evaluation to individuals in Polk County who have come to the attention of Polk County Sheriff's Office and may be experiencing any type of emotional distress. Working in partnership with Sheriff's Deputies, the Crisis Outreach Counselor facilitates continuity of treatment for individuals through follow up contact to assist with connection to services, establish plans to alleviate further crises, and facilitate the Baker Act process as needed.

General Expectations

• In the performance of their respective task and duties, all employees are expected to conform to the following :
• Fully understand and consistently exhibit all of Peace River Center's Core Values, while fostering the same with all direct reports.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and vendors.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Answer crisis line telephones.
• Conduct crisis assessments / interventions, including co-existing disorders.
• Develop crisis action plans with individuals which may include connection to additional services based on the individual's needs.
• Facilitate linkage to identified services and serve as a point of contact, advocate, and informational resource for the individual.
• Conduct follow-up assessments / contacts and re-evaluate crisis plan as necessary.
• Maintain call logbook, contact log and other documentation for statistical and outcome purposes as necessary.
• Concisely and correctly complete clinical documentation and related paperwork in a timely and professional manner.
• Good leadership skills
• Good written and verbal communication skills
• Good interpersonal skills with peers and other agencies / organizations
• Good organizational skills and ability to handle multiple tasks
• Creative management and knowledge of community resources
• Ability to keep information confidential
• Ability to work with minimal supervision
• Ability to travel to multiple sites
• Provide timely, accurate, completion of required documents

Education

Masters Degree in a Human Services field from an Accredited College or University. Master's level degree is preferred.

Experience

Certifications

Knowledge and Skills

Safety Equipment

Transportation

Physical Requirements

Work Environment

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and / or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.

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