Operations Manager

Description

JOB SUMMARY

Responsible for the supervisor of exempt and non-exempt administrative, warehouse and delivery personnel at our Distribution Center. Responsible for ensuring that all activities for the Distribution Center are completed in a timely, accurate and cost-effective manner. This includes receiving, warehousing, shipping and delivery of pet foods and accessories. Also, is responsible for the hiring, training and development of warehouse and transportation personnel.  This position has full P&L expense responsibility for the facility and is expected to meet all established KPI’s. Implementation, enforcement, and management of company and vendor policies and programs is also required; this includes but not limited to safety and AIB.

ESSENTIAL FUNCTIONS

• Manage and perform all personnel management activities, including recruitment, hiring, training, directing, developing, scheduling, and disciplining employees. Ensure timely, accurate and constructive feedback and transactional items for employees. This includes providing new hires with a comprehensive onboarding and training process, completion of new hire 30-60-90 day performance reviews, continual coaching and employee development, review, approval, and submission of hourly employee timesheets and bonuses, attendance tracking, listening and addressing employee concerns and following up as needed, issuing corrective action as warranted, reporting work injuries, and processing employment termination paperwork upon approval. Will notify management and the human resources department of any high-level concerns including but not limited to : employee complaints or concerns relating to harassment, discrimination, accommodation, unethical practices.
• Promote a safe and efficient work environment for all employees.
• Maintain knowledge of systems, processes, and general business activities to execute root cause analysis, solve problems, hold teams accountable, and support hands-on functions. Own the implementation of new processes and tools. Lead training and ensure operations team proficiency.
• Lead operations team with a “constant improvement” mindset. Work with managers, supervisors, and cross functional teams to develop, implement, and administer policies, procedures, and controls to increase safety, service level, profits, employee engagement / retention, and efficiency across all departments.
• Plan, organize, and implement a long-term plan to maintain distribution efficiency and leadership stability with growth of the business.
• Partner with Warehouse Managers, Warehouse Supervisors, Transportation Manager and other Department Managers to meet site, business unit and company objectives.
• Partner with the finance team to develop budget and establish cost-control measures to operate in a cost-effective and profitable manner. Responsible for achieving monthly and annual budget goals.
• Communicate with external and internal stakeholders; including sales, customer experience, customers, human resources and employees in a professional and timely manner to solve problems and share information.
• Meet all KPI requirements including but not limited to : fill rate, on time delivery, inventory accuracy, employee retention and turnover.
• Meet all requirements of Direct-to-Consumer partner Service Level Agreements (SLAs).
• Develop, implement and administer a comprehensive pest management program to ensure safety and integrity of pet food products. This program should be maintained in accordance with Central Pet Distribution, Hill's Pet Nutrition, AIB and FISA guidelines.
• Negotiate and partner with outside vendors and freight carriers on maintenance and purchases to maintain low shipping rates and control expenses.
• Ensure operations are compliant with federal, state and local laws and regulations, including OSHA and the Department of Transportation.
• Implement a Safety Committee at your site and promote a safety culture, which includes scheduling quarterly meetings and walk-through inspections of the facility, following up on any safety concerns, electing safety committee members on an annual basis and ensuring the safety of all employees, guests, vendors, etc.
• Ensure timely and accurate completion of all reports and necessary paperwork related to customers, Hill's and government agencies.
• Coordinate order processing and customer delivery (daily, weekly, monthly and annual) activities for Hill's Pet Nutrition , including all SAP activities, daily lot and inventory control, monthly inventory reconciliation, cycle count program, physical inventory count, etc.
• Oversee maintenance of the facility, material handling equipment and vehicle fleet. Communicate any property issues to your Director or VP or property manager.
• Develop, implement and maintain an integrated route delivery system for Central Pet Distribution and Hill's Pet Nutrition customers.
• Communicate any operational or personnel issues with your Director or VP; include Human Resources on personnel concerns.
• Regular attendance and onsite presence including an off-shift presence at sites with multiple work shifts.
• Responsible for maintaining a constant state of compliance with all quality systems for the warehouse including, but not limited to, AIB standards, compliance with GDPs (Good Distribution Practices) and all employee training required to support quality systems.  This includes managing quality processes such as hold requests and mock recoveries when required.
• Complete and submit productivity and metric reporting in a timely manner.
• Recommend capital improvement requests.
• Know, understand and incorporate our Company’s Values into all aspects of the job.
• Other duties as directed by manager

QUALIFICATIONS REQUIRED

QUALIFICATIONS PREFERRED

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

Central Garden & Pet Company (NASDAQ : CENT), (NASDAQ : CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2024 net sales of $3.2 billion, Central is on a mission to lead the future of the pet and garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro

, Aqueon

, Cadet

, C&S

, Farnam

, Ferry-Morse

, Four Paws

, Kaytee

, Nylabone

and Pennington

, strong manufacturing and distribution capabilities, and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California, with 6,450 employees primarily across North America. Visit  www.central.com  to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.