GUEST RELATIONS OFFICER

Salary : $29- $30 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : its a meaningful career.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities :

• Welcome Morgan Stanley clients and their guests with genuine warmth
• Provide a prompt and courteous welcome to all guests upon their arrival
• Recognizing and welcoming VIP guests using service excellence standards
• Providing smooth and efficient check in experience for groups, guests and visiting MS employees
• Leverage prepared Corporate Services FAQs regarding our renovation works underway, general building and Time Square surrounding area information
• Easily adapt to technical program for entering visitors into system to create visitors passes
• Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
• Escort guests to their destination as required
• Handle all in person, phone and email communications with professionalism
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
• Ensure that First Class Guest / Client service levels are maintained during peak & off peak periods of the day
• Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
• Lobby Desk must be in pristine condition at all times; work effectively with fellow colleagues to maintain a clean and professional workspace
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
• Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.
• Responsible for all general Lobby duties as required

Preferred Qualifications :

NOTICE :

The Guest Relations Officer operates five days a week Monday through to Friday. This will include some overtime, when required to support client events or other operational needs.

Upon employment, all employees are required to fully comply with Compass rules and regulations for the safe and efficient operation of the reception services. Employees who do not follow these rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID : 1463835

Rapport a specialized division of FLIK Hospitality Group