Learning Coordinator (Milford, CT)

Fulfillment Learning Coordinator

FCP Euro is hiring a Fulfillment Learning Coordinator to join our Fulfillment Center teams at both our Milford, CT, and Mesa, AZ locations. This role will help train and develop the warehouse teams powering our high-performance distribution network. This is a hands-on, on-the-floor role where you will be at the heart of where everything happens. You'll lead new hire onboarding, deliver job-specific training, and coach associates on process, safety, and quality standards. You'll also work closely with our Continuous Improvement (CI) team to identify training gaps, roll out process changes, and ensure our workforce stays aligned with evolving operational standards. From building job aids to supporting Lean-driven updates, you'll help turn great processes into consistent execution. Whether it's guiding a new associate through their first day or reinforcing best practices on the floor, your work will directly impact productivity, quality, and employee success.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Responsibilities and Duties

• Run engaging orientation sessions that introduce company culture, warehouse safety, and job expectations.
• Facilitate training for certified roles, cross-training, and retraining based on business needs.
• Create and update SOPs, job aids, and process guides to reflect current workflows.
• Observe associates in real-time and provide hands-on coaching to correct errors, improve performance, and reinforce standard work.
• Create updated training materials as processes change or get implemented.
• Maintain accurate training documentation and monitor key learning metrics like completion rates, certification status, and audit results.
• Collaborate with Continuous Improvement and Process Engineering to improve workflows, translate changes into training, and reinforce adoption across the floor.
• Demonstrate strong interpersonal skills, collaborating effectively with all levels across the Fulfillment Center teams.

Qualifications and Skills

Compensation

Benefits and Perks

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law. No phone calls or agency referrals, please.