Operations Training Manager

Operations Training Manager

At the heart of our company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe, and build trusting relationships.

Your role in our success :

The Operations Training Manager will lead a team in researching, designing, developing, and implementing operations and technical training and supporting materials for self-directed, experiential, and formal learning to meet the needs of the business. This position plays a critical role on the talent development team by leading the creation of structured, scalable learning experiences aligned with role expectations, operational performance, and career development.

What you'll be working on :

• Leads a team to develop, implement, and evaluate the effectiveness of operations and technical training programs and initiatives across the organization.
• Partners with operational leaders and other stakeholders to gauge learning needs for the business unit / department.
• Uses a variety of learning technologies and instructional methods to develop instructional materials / assets which may include participant guides, facilitator guides, presentations, videos, assessments, observation checklists, job aids, etc.
• Ensures all training conforms to Chesapeakes internal policies and standards in addition to federal, state, and local code requirements.
• Manages projects from inception to completion and applies a project management approach to setting and adhering to touchpoints and deadlines. Follows up with identified stakeholders to ensure timely completion of associated deliverables.
• Actively solicits and integrates feedback from operational leadership and stakeholders to continuously elevate the quality and effectiveness of learning materials.
• Maintains the Operator Qualification (OQ) program, including defining the training and qualification requirements, delivering workforce training, creating reports and qualification tracking through veriforce.
• Develops and maintains technical training facilities including Safety Town facilities in Dover, DE, Debary, FL, and numerous training locations throughout the service territory.
• Utilizes the learning management system to deploy content to users; provide reports to operational leadership and stakeholders on training completion / compliance.
• Guides the operations training team by setting clear goals, offering support, and measuring effectiveness through key performance indicators; promote a collaborative, innovative team environment.
• Remains current on developments within the industry and training & development to make recommendations to enhance operational and technical training programs and initiatives.
• Participate in the Pipeline Safety Management System program and the Safety Data Management System.
• Supports regulatory compliance, public awareness, and incident response programs.

Who you are :

Benefits / whats in it for you?

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com .