Technical Specialist - Commercial Customer Support

Technical Specialist - Commercial Customer Support

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Position Overview

We are seeking a skilled and customer-focused Technical Specialist to join our team and provide expert support to our commercial customers within the wood products manufacturing industry. This role acts as a key interface between our internal technical team and external customers, ensuring product performance aligns with customer expectations and regulatory standards. The Technical Specialist will lead efforts related to product engagement, modifications, quality support, and the successful implementation of customer trials.

Key Responsibilities

• Customer Technical Engagement : Serve as a primary technical contact for commercial customers, building strong working relationships through regular communication and technical meetings.
• Collaborate with the sales and product teams to understand customer requirements and align product solutions accordingly.
• Product Modifications and Customization : Evaluate customer needs and recommend or coordinate modifications to existing products.
• Work with R&D and production teams to develop and validate customized formulations or adjustments.
• Customer Quality Support : Respond to customer quality concerns and lead investigations in coordination with quality assurance and production.
• Provide detailed reports and corrective action plans to customers where necessary.
• Trial and Application Support : Plan, coordinate, and support customer product trials, ensuring accurate testing, documentation, and follow-up.
• Provide on-site or remote technical support during trials to ensure product performance and compliance with customer specifications.
• Technical Documentation and Approval Processes : Review and approve customer recipes and rework requests in line with internal standards and customer expectations.
• Maintain accurate records of approvals, specifications, and technical communications.
• Continuous Improvement and Feedback Loop : Gather customer feedback to inform product development, continuous improvement initiatives, and service enhancements.
• Support internal training and knowledge sharing based on customer experience and industry trends.

Minimum Qualifications

Preferred Qualifications

Other

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, pregnancy, race, national origin, religion, age, sexual orientation, gender identity, veteran or military status, status as a qualified individual with a disability or any other characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment through our career site and, be at least 18 years of age. Any offer of employment will be conditioned upon successful completion of a drug test and background investigation, as well as authorization for the Company to conduct additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the department of Homeland Security or other regulatory agencies. A prior criminal record is not an automatic bar to employment, and the Company will conduct an individualized assessment and reassessment, consistent with applicable law, prior to making any final employment decision.

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