Client Officer

Client Officer at RWA Wealth Partners LLC summary :

The Client Officer at RWA Wealth Partners acts as the primary liaison for client relationships, ensuring high-quality service and long-term engagement. This role involves managing client accounts, coordinating with wealth advisors, handling account processing, and supporting financial planning activities. The position requires expertise in wealth management, strong communication skills, and proficiency with financial software platforms.

Organization

RWA Wealth Partners is a boutique wealth management firm that provides customized solutions designed to help clients grow and protect their wealth so they can pursue a rewarding lifestyle, realize their goals, and create a legacy for generations.

Our team of professionals operates from eight offices across the nation, serving over 6,000 clients and managing over $18 billion in assets.

We are looking for passionate individuals who are eager to make a difference in the lives of our clients while being part of a collaborative and innovative team. If you are ready to elevate your career in a dynamic environment that values respect, teamwork and personal growth, consider joining us at RWA Wealth Partners.

Role Overview

The Client Officer is a key point of contact for a client relationship and is responsible for enhancing the overall relationship through excellence in client service. Professionalism, client focus, and an understanding of the fundamentals of the investment advisory business, wealth management concepts, and financial systems are critical. This position will oversee client accounts and develop long-term relationships by participating in client meetings, acting as the client liaison, communicating with the client regularly, and processing requests.

Responsibilities

• Support the Wealth Advisor with their client growth and retention goals, which are firm-wide goals.
• Build strong relationships with clients and become a point of contact for their client service needs.
• Obtain deep understanding of all business processes and policies to serve as the subject matter expert for your team.
• Coordinate with other team members such as the Client Officer and Admin Team on all client deliverables such as account opening and account maintenance.
• Meet with the Wealth Advisor and Client Officer team regularly to provide status updates on client requests, Client Officers are responsible for keeping the team organized and informed.
• Oversee all processing life cycles for account opening, account maintenance, and money movement to ensure timely and accurate execution.
• Participate in financial planning related activities which includes data entry in eMoney, attend or schedule planning meetings, and prepare meeting materials.
• Enhance the client relationship by proactively engaging the client and following up on in progress items such as paperwork, ad hoc requests, and planning related items.
• Execute and verbally confirm money movement requests for clients including but not limited to wires, journals, EFTs, checks; and work closely with the Wealth Advisor to ensure all client's Required Minimum Distributions are met.
• Maintain client data in Salesforce for workflow processes such as account opening and onboarding, money movement, or offboarding; ensure all required information is provided by the client for quality control.
• Work directly with clients on high level and complex requests such as estate re-registrations.
• Follow internal compliance guidelines for industry SEC requirements of new and existing client accounts.

Education, Experience and Qualifications

Compensation

The anticipated base salary range for this position is $80,000 - $120,000. Final base compensation will be carefully determined based on several factors including relevant knowledge, skillset, and experience. Additionally, this role may be eligible for other forms of compensation and benefits, such as discretionary bonus, health, dental, and vision plans, and employer 401(k) contributions.

RWA Wealth Partners is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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Keywords :

wealth management, client service, financial planning, account management, investment advisory, client relationship, financial software, money movement, compliance, salesforce