Automation Specialist Other - Full-time - Experienced

About The Position

Automation Specialist

The Automation Specialist is responsible for solving operational and technical challenges through smart automation. This role blends systems thinking, technical expertise, and a passion for continuous improvement. You'll work cross-functionally to eliminate repetitive tasks, integrate tools, and enable scalability through automation.

Key Responsibilities

• Proactively identify process inefficiencies and create automated solutions
• Build and manage automations across tools like Power Automate, Zapier, ConnectWise Automate, and through custom scripting (e.g., PowerShell, Python)
• Integrate internal and client-facing platforms using APIs, webhooks, and middleware
• Lead automation initiatives for tasks like ticket routing, reporting, alert escalation, and documentation syncs
• Document all workflows and automation logic in a clear, supportable format
• Reduce Staffing Costs Through Scalable Automation
• Build automation solutions that directly eliminate repetitive, labor-intensive tasks — creating capacity within existing teams and reducing the need for future headcount increases.
• Monitor and maintain automation stability and performance
• Partner with service, operations, and leadership teams to prioritize high-impact improvements

Requirements

Preferred (Nice-to-Haves)

Our Core Values

Ready to help a team that's serious about doing things better?

Apply today and automate the future with LeadingIT.

Integrate Systems Across the MSP Stack

Create seamless, secure connections between tools (PSA, RMM, documentation, cloud platforms) using APIs, scripting (PowerShell, Python), and platforms like Power Automate or Zapier to reduce swivel-chair work and duplicate data entry.

Partner Cross-Functionally to Drive Strategic Outcomes

Work closely with Service Delivery, Projects, and Leadership to identify high-impact automation opportunities that align with company goals, improve service experience, and reinforce LeadingIT's values of excellence and accountability.

J-18808-Ljbffr