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Sales Operations Support Manager

Sales Operations Support Manager

VirtualVocationsErie, Pennsylvania, United States
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A company is looking for a Manager, Sales Operations Support.

Key Responsibilities

Lead and coach a team of Sales Operations Support Specialists to assist Account Executives with client-facing quotes and post-sales requests

Distribute incoming requests and ensure compliance with service level agreements (SLAs) while addressing escalations from clients

Coordinate the month-end booking process and recommend process improvements to enhance efficiency

Required Qualifications

Bachelor's degree in business administration, Sales, Marketing, or a related field

3-5 years of leadership experience

5+ years of experience with quote-to-cash workflow for consulting services and SaaS

Strong working knowledge of Salesforce and service request management systems

Comprehensive understanding of standard quote to cash business processes

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Operation Manager • Erie, Pennsylvania, United States

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