Senior Client Success Manager, Manufacturing

Brightly Software • Raleigh, NC, US

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Overview

Senior Client Success Manager, Manufacturing – Join to apply for the Senior Client Success Manager, Manufacturing role at Brightly Software

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world.

About the Job : We are looking for a strategic and results-driven Senior Customer Success Manager (CSM) to manage a portfolio of high-value enterprise accounts, each contributing over ~$100,000 in Annual Recurring Revenue (ARR). This role is essential to driving customer satisfaction, retention, and growth through proactive engagement, strategic planning, and value realization.

You will serve as a trusted advisor to our most valuable clients, ensuring they achieve their desired outcomes while aligning them with our business goals. This role requires a strong blend of customer success expertise and revenue accountability, including managing forecasts and owning a revenue target.

What You Will Do

Lead the post-sale relationship for a portfolio of strategic enterprise accounts.
Manage client renewal process for forecasting and securing revenue.
Drive customer adoption, satisfaction, and retention through proactive engagement and success planning.
Partner cross-functionally with Sales, Product, and Support to deliver seamless customer experiences.
Identify and implement growth opportunities within accounts, including upsell and cross-sell strategies.
Lead Quarterly Business Reviews (QBRs) and executive-level engagements. Monitor account health and usage metrics to proactively address risks and opportunities.
Accurately forecast renewals and expansions, contributing to overall revenue targets. Advocate for customer needs internally and influence product roadmap decisions.

What You Need

BA / BS degree OR 5+ years of Client Success experience in lieu of degree.

3+ years of demonstrated ability in Customer Success, including direct experience managing Enterprise-level accounts.

Proven success managing accounts with ARR greater than $100K.

Demonstrated experience being responsible for a revenue target, managing a forecast, and contributing to account growth.

Knowledge of SaaS operations, including subscription revenue, product development cycles, and customer lifecycle management.

Experience using Salesforce, Microsoft Office, and BI tools.

Dedication and curiosity for managing to metrics and making data-driven decisions.

Excellent communication and collaboration skills to maintain strong client relationships.

Clear and concise verbal and written communication; effective with live and virtual presentations.

Strong organizational, time management, and project management skills.

Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed.

Proven ability to thrive in a fast-paced professional environment and manage multiple complex assignments simultaneously.

Experience working with clients in one or more of the following verticals : Energy, Manufacturing, Education, Government, and Healthcare.

What Makes You a Standout

Experience with Customer Success platforms like ChurnZero or Gainsight.

Background in CMMS (Computerized Maintenance Management Systems).

Proven success leading cross-functional initiatives with measurable impact.

Experience with Manufacturing clients.

The Brightly culture

We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce : We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

Pay and Benefits

The pay range for this position is $73,500 - $126,000 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law : Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations : If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency : Siemens follows Pay Transparency laws.

California Privacy Notice : California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History : Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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Senior Client Manager • Raleigh, NC, US