General Manager (Miss J's Cafe)
Las Vegas PetroleumStrafford, MO, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionHire, train, and manage café staff, including servers, cooks, baristas, and other team members. Develop work schedules to ensure proper coverage for both peak and off-peak hours. Lead and motivate the team to achieve high performance, promoting teamwork and a positive work environment. Conduct performance evaluations, provide coaching, and address performance issues as needed. Handle employee conflicts, disciplinary actions, and ensure compliance with company policies. Ensure a high level of customer satisfaction by providing excellent service and a welcoming environment. Handle customer complaints and concerns professionally and promptly. Monitor staff interaction with customers to ensure adherence to company service standards. Develop strategies to improve customer experience, encourage repeat visits, and enhance customer loyalty. Manage and control the café’s budget, including food costs, labor costs, and other operating expenses. Monitor financial performance and ensure the café operates within budget, aiming to increase profitability. Prepare and analyze financial reports to identify trends, forecast needs, and ensure financial goals are met. Implement strategies to increase revenue, manage costs, and maximize operational efficiency. Oversee inventory levels to ensure the café is adequately stocked with food, beverages, and other supplies. Place orders for inventory and track deliveries, checking for accuracy and quality. Maintain proper storage and handling of inventory to minimize waste and spoilage. Monitor stock levels to prevent overstocking or shortages, adjusting orders as needed. Collaborate with the owner or marketing team to develop and implement marketing initiatives that increase customer traffic and sales. Promote local events, seasonal menu items, or special offers to engage customers. Leverage social media and other marketing platforms to increase brand awareness and customer engagement. Ensure the café adheres to local health codes, safety regulations, and company policies. Complete necessary paperwork, including financial reports, employee records, and inventory logs. Conduct regular audits to ensure all operational standards and compliance regulations are met. Foster a positive team culture by encouraging professional development and promoting from within. Provide regular training on customer service, food safety, and operational procedures. Develop and execute training plans to improve staff skills and career progression opportunities. Experience : 3-5 years of experience in a management role, preferably in a café, restaurant, or hospitality environment. Skills : Strong leadership and interpersonal communication skills. Ability to manage budgets, track expenses, and analyze financial data. Exceptional customer service skills with a focus on creating memorable experiences. Knowledge of inventory management, ordering, and cost control. Ability to motivate, train, and develop a team of employees. Proficiency with point-of-sale (POS) systems, inventory software, and other business management tools. Education : High school diploma or equivalent; a degree in business management, hospitality, or a related field is a plus. Ability to stand for extended periods and move around the café. Ability to lift and carry up to 50 lbs. Ability to work in a fast-paced and high-stress environment.
Key Responsibilities :
1. Operational Management :
- Oversee the day-to-day operations of Miss J’s Café, ensuring smooth service and food preparation.
- Maintain high standards of cleanliness, organization, and overall ambiance in the café.
- Ensure that the café meets all health, safety, and sanitation regulations.
- Monitor kitchen and dining room performance to ensure high-quality food and service are consistently delivered.
2. Staff Management :
3. Customer Service :
4. Financial and Budget Management :
5. Inventory and Supply Chain Management :
6. Marketing and Promotions :
7. Compliance and Reporting :
8. Team Development :
Qualifications :
Physical Requirements :
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Cafe Manager • Strafford, MO, US
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