Program Supervisor, Care Court Outreach

The Program Supervisor is responsible for the daily program operations of direct service programs. The Program Supervisor will manage administrative, fiscal, and quality improvement functions that promote the highest element of service provision for the direct care staff and clients they work with.

DUTIES AND RESPONSIBILITIES (Essential Functions)

Assures that services are provided in collaboration with all applicable funding streams and regulations. Responsible to ensure contract compliance with all funders to include grant management, presentations, and reports.

Supervises staff including hiring, training, and performance evaluation.

Responsible for the implementation of the service delivery model and in support of BACS mission, vision, values.

Responsible for the implementation of consumer-centered services that are needs-driven and strength-based, and are culturally relevant.

Manages flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people as applicable.

Manages the maintenance of records and other administrative requirements. Ensures compliance with documentation and charting requirements for all funding streams.

Implements Continuous Quality Improvement standards and works with staff to implement systems for CQI.

Communicates effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program supervision.

Participates in the delivery and attendance at trainings for the purposes of agency, professional, and personal development.

Other duties as assigned.

COMPETENCIES

Possesses influencing / negotiating skills and excellent oral and written communication. Political savvy.

Maintains a customer service and strength-based orientation. Embraces diversity in all aspects.

Possesses problem solving skills and conflict resolution skills.

Is resilient and demonstrates ability to embrace adversity. Has the ability and eagerness to promote continual learning.

Strategic thinker and visionary. Possesses external awareness and motivation towards mission and services of agency.

Assesses strengths and needs in the supervision of clinical work. Holds an attitude of strength-based, person-centered services.

Works well with others and behaves professionally and ethically while developing professionally.

Expresses facts and ideas verbally and in writing in a clear, concise and organized manner.

QUALIFICATIONS :

LCSW, LPCC or LMFT with current BBS registration; +2 preferred

Four years direct service experience required.

Two years of progressive administrative and leadership skills and experience required.

Bilingual candidates encouraged to apply

Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required.

Demonstrated intermediate proficiency in Microsoft Word / Excel, ability to type 45WPM.

PHYSICAL REQUIREMENTS :

The position requires frequent sitting and occasional standing, walking and driving. Frequent computer use is required. Lifting is required occasionally, of no more than 20 lbs. at a time. Dexterity is required for paper manipulation and typing. The position requires the ability to see, hear and speak.

ENVIRONMENTAL / WORKING CONDITIONS :

The work is performed in a program environment or office environment.

EQUIPMENT USED :

Computer, keyboard, telephone, fax machine, copy machine, calculator.

ADDITIONAL REQUIREMENTS :

Position requires a valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.