Dental Patient Access Specialist

Dental Front Desk Assistant

Position Reports To : Chief Operating Officer FLSA : Non-Exempt Positions Reporting Into This Job : None

POSITION SUMMARY : To provide quality care and associated services to patients when greeting, checking in, and preparing patients for their oral health appointment. This affects the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information.

PRIMARY ACCOUNTABILITIES :

• Ensures all patients enjoy a positive experience and are treated with the care and compassion expected.
• Ensures all patient records and related documentation are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
• Affects favorable billing and collection outcomes. Ensures all patient services and billing information is collected and submitted timely and accurately.
• Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.
• Develops favorable relationships with all patients.
• Interacts positively with patients (and their families) to provide information and basic education about oral hygiene and general oral health care according to training and scope.
• Handles and resolves patient concerns with enthusiasm and empathy.
• Establishes favorable working relationships with all staff members associated with clinical and administrative operations.
• Consistently upholds the values and mission of the organization at all times.
• Represents the organization in a highly professional manner at all times.
• Ensures compliance and attention to all corporate policies and procedures.

ESSENTIAL FUNCTIONS :

QUALIFICATIONS :

REQUIREMENTS : Education High school diploma or equivalent. Strong organizational and interpersonal skills. Computer experience. Knowledge of dental terminology and procedure codes. Current Radiation Safety Certificate and / or successful completion of a radiation safety course. Current CPR Certification. Certification in Office Practice or enrollment in such a program is desired. Experience Demonstrated success with clear thinking and ability to reorganize as needed. Demonstrated success in working independently, prioritization and problem solving. Demonstrated success in organization abilities. Demonstrated success in computer skills including ability to use computer for scheduling, dental records and digital x-rays. Demonstrated success in customer service / patient services or working with the general public, preferably in a medical care facility. Demonstrated success in managing difficult customer / patient situations. Knowledge of dental practices and procedures. Demonstrated success and experience with direct patient services including the proper knowledge and use of dental devices and equipment. Working Conditions X Normal clinic working environment. Requires good verbal and written communication skills. Must be able to speak and read and write the English language. X Ability to move freely (standing, stooping, walking, bending, pushing, and pulling). X Ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. X Normal accessibility and mobility throughout the region required. X Normal overtime / extended work hours. Blood Borne Pathogen Exposure X Category I : Job classification includes ALL employees who have occupational exposure