Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

ABOUT OUR AGENCY :

Our agency has been proudly serving the community since October 2014, and Ive been in the insurance industry since 2006all with State Farm, first as a team member and now as an agent. Weve built a team of 6 full-time and 2 part-time professionals who share a commitment to excellence, growth, and making a difference in the lives of our customers.

We offer a strong benefits package that includes health insurance (medical, dental, and vision), a Simple IRA retirement plan, PTO and paid holidays, ongoing professional development opportunities, and competitive bonuses and incentives.

Im a proud graduate of LSU and passionate about giving back to our community. We regularly support local organizations that help youth, volunteer with food banks and shelters, and sponsor community service projects. Our involvement extends to supporting local businesses, fundraising efforts, educational workshops, and sponsoring local events.

Our culture is collaborative, inclusive, and growth-minded. We foster a positive, fun environment built on transparent communication and supportive leadership. If youre looking for a workplace where you can grow, feel valued, and contribute to something meaningful, this could be the right place for you.

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Mendy Dunn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS :

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.