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Client Solutions specialist I

Client Solutions specialist I

TruistLumberton, NC, US
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Collections Specialist

Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.

Work schedule will be as follows :

  • Week 1 8am-5pm Monday-Friday and Saturday 8-1
  • Week 2 9-6 Monday-Thursday 8-5 on Friday off Saturday
  • Week 3- 12pm-9pm (Mon-Thur), 9am-6pm (Fri)- off Saturday

Essential duties and responsibilities :

  • Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
  • Provide Clients cure plans and negotiate payment arrangements to cure delinquency.
  • Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
  • Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity.
  • Work accounts thoroughly according to established procedures.
  • Document all collection efforts in the system of record for each assigned account.
  • Execute on the established call scripts documented in training.
  • Achieve acceptable call monitoring scores in each call category.
  • Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
  • Accurately process payments, transactions, and workflows.
  • Complete all required Computer Based Training (CBT) courses accurately and timely.
  • Required qualifications :

  • High school diploma or equivalent education and related training or experience
  • Strong verbal and written communication skills
  • Basic Computer skills
  • Ability to perform in a fast paced, highly dynamic environment.
  • Ability to work flexible schedule, including overtime as needed.
  • Preferred qualifications :

  • Previous Client service, collections, or sales experience
  • Bilingual
  • General description of available benefits for eligible employees of Truist Financial Corporation :

    All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and / or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

    Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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    Client Specialist • Lumberton, NC, US

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