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Patient Service Coordinator / MA (Baltimore)

Patient Service Coordinator / MA (Baltimore)

Johns Hopkins UniversityBaltimore, MD, United States
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Patient Service Coordinator / MA

We are seeking a Patient Service Coordinator / MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice.

Specific Duties & Responsibilities

  • As a Certified Medical Assistant assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy.
  • services as needed with appropriate documentation in the electronic patient record.
  • Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
  • Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.
  • Work with others in a team environment.
  • Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues. Schedule patients for lab tests, medical examinations, and consultations.
  • Relay information to patients regarding preparation for lab tests and examinations. Maintain familiarity with various types of medical insurance to explain these plans.
  • Obtain pre-certifications as required by patient's health care insurers or managed care providers. Assist patients or family members with completion of medical insurance forms.
  • Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation.
  • Answer telephone, screen callers, relay messages, and greet visitors.
  • Open, sort, and screen mail.
  • Perform other duties as assigned.

Special Knowledge, Skills & Abilities

  • Computer skills and organizational skills required, including proficiency in Microsoft Word and Excel. Must have excellent customer service and organization skills.
  • Must be flexible with work hours.
  • Strong verbal and written communications are also required.

    • Minimum Qualifications

  • High School Diploma or Graduation Equivalent.
  • Completion of a Medical Assistant Certificate Program.
  • Certification / Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified / registered, must become certified / registered within 180 days (6 months) of date of hire.
  • One year of work experience in customer service.
  • Current American Heart Association or American Red Cross CPR certification,
  • Must maintain MA and CPR certification / registration during employment.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma / graduation equivalent, to the extent permitted by the JHU equivalency formula.
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    Patient Service • Baltimore, MD, United States