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Commercial Insurance Account Manager (Remote)
Commercial Insurance Account Manager (Remote)Insurance Office of America • New Bedford, MA, US
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Commercial Insurance Account Manager (Remote)

Commercial Insurance Account Manager (Remote)

Insurance Office of America • New Bedford, MA, US
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Commercial Insurance Account Manager (Remote)

Join to apply for the Commercial Insurance Account Manager (Remote) role at Insurance Office of America

Fully Remote Policy

Fully Remote : Eastern and Central Time Zones. Hybrid onsite may be required within a 50-mile radius of the branch location. Remote workers must maintain a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.

Key Responsibilities

  • Maintain technical competence and industry expertise.
  • Direct daily activities of the account management team.
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis.
  • Manage policy expirations and renewals.
  • Conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Monitor accounts receivable, collecting outstanding balances.
  • Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy.
  • Monitor activity / suspense to ensure timely completion.
  • Maintain frequent, transparent communication with the account team regarding workload status.
  • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
  • Stay updated on company policies and procedures.
  • Seek and adopt best practices to improve individual and team performance.
  • Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications

  • 3+ years of account management experience, or 5+ years in the insurance industry.
  • Thorough knowledge of insurance brokerage and client needs.
  • Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
  • Strong analytical, problem-solving, and decision-making skills.
  • Exceptional customer service, communication, multitasking, and organizational skills.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • High school diploma or equivalent.

    • What We Offer

  • Competitive salaries and bonus potential.
  • Company-paid health insurance.
  • Paid holidays, vacations, and sick time.
  • 401(k) with employer match.
  • Employee stock plan participation.
  • Professional growth and career progression opportunities.
  • Respectful culture and work / family life balance.
  • Community service commitment.
  • Supportive teammates and a rewarding work environment.

    • Application Process

  • 30-Minute Phone Screen, Online Assessments, and Interview(s).

    • Salary Range

    The expected pay range for this position is $65,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

    Equal Opportunity

    Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Commercial Insurance Account Manager • New Bedford, MA, US