Client Relationship Manager

GreenSweep • Silver Spring, MD, US

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Job Description

Position Overview

The Client Relationship Manager (CRM) is a client-focused role requiring an energetic and motivated individual who oversees client relationships for grounds maintenance customers within an assigned book of business. Using their knowledge of commercial grounds maintenance, the CRM focuses on customer service, client retention, contract fulfillment, and enhancement sales. The CRM is responsible for maintaining client communication; preparing and presenting proposals and contracts; collaborating with company personnel; and partnering with subcontractors and vendors as needed. The CRM conducts regular, proactive client communication and site visits to propose landscape solutions, manage issues, and ensure client satisfaction.

This full-time position is located at our office in Silver Spring, MD with full-time working hours Monday through Friday and reports to the Sales Manager.

Job Duties & Responsibilities

The Client Relationship Manager is expected to perform at a minimum the following job duties and responsibilities :

Manage fulfillment of maintenance and enhancement contracts

Establish role as primary point-of-contact with clients and build rapport by responding to requests, questions, and feedback, resolving issues, and proposing value-added services

Conduct routine site visits of assigned properties to ensure fulfillment of contract obligations and client satisfaction

Coordinate jobsite specifics with Production Team

Communicate status of client relationships and property conditions to Operations Manager

Meet annual sales goals

Calculate and compile estimates for additional service requests and enhancement projects

Deliver and present proposals to clients

Close sales and coordinate necessary details to Production Team and A / R Specialist

Maintain and update CRM software daily

Communicate with clients on a regular basis to ensure payment obligations are being met and assist A / R Specialist with collections

Understand and comply with company policies, procedures, and SOPs

Participate in internal company meetings and professional development opportunities

Perform other duties as assigned

Knowledge, Skills, and Abilities

Able to build and maintain relationships

Proficient in CRM software, experience with Aspire a plus

Strong computer skills

Able to present to clients and close sales

Able to represent the company through a courteous and professional manner

Knowledge of landscape materials, installation and maintenance techniques, and equipment operation

Able to communicate clearly and effectively with clients, field crews, and management team

Able to speak Spanish preferred

Education and Experience

Degree in Landscaping Contracting, Horticulture, or similar field OR three years of experience in the landscaping industry or a customer service industry in a similar role OR an equivalent combination of education and experience

Valid driver’s license, clean driving record, and ability to be insured by company insurance carrier

Physical Requirements

Employee will work in both an office and field environment; travel from site to site in various weather conditions; including rain, snow, sun, extreme heat, or cold

Employee could be required to sit and / or stand for prolonged periods and will operate motorized vehicles

Expected hours during the landscape season requiring flexibility to work between 8am and 5pm

Potential work hours during the snow season include nighttime, weekends, and holidays to participate in snow removal activities

As needed, safely perform heavy lifting / pushing / pulling of various landscape equipment and materials up to 50 lbs and push, pull, grip, and squeeze various tools and products

Company Description

GreenSweep LLC is a full-service commercial landscape contracting firm offering grounds maintenance, design, and construction services in the DC / MD / VA region. We provide quality services for commercial properties including homeowner associations, apartment complexes, religious facilities, educational institutions, hotels, shopping centers, and more.

Company Description

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Client Relationship Manager • Silver Spring, MD, US