Night Auditor
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This position involves performing night audits, managing front desk operations, and providing exceptional customer service to our guests. The ideal candidate will have a strong background in hotel management and a passion for delivering outstanding guest experiences.
Responsibilities :
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming atmosphere.
- Provide exceptional customer service by addressing guest inquiries, resolving issues, and ensuring satisfaction.
- Handle multi-line phone systems effectively, demonstrating excellent phone etiquette.
- Maintain accurate records of guest accounts and transactions.
- Assist with guest services, including providing information about local attractions and amenities.
- Collaborate with other departments to ensure seamless communication and guest relations throughout the hotel.
- Uphold the highest standards of hospitality while ensuring compliance with hotel policies.
- Starts and sets up hot breakfast in the morning and may have some light laundry duties at times in the evenings.
Qualifications :
Strong understanding of night audit processes and procedures.Excellent customer service skills with a focus on guest satisfaction.Proficiency in using multi-line phone systems and front desk software.Strong attention to detail and organizational skills.Ability to work independently during overnight shifts while maintaining professionalism.