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Floor Supervisor (Store 190 Overland Park, KS)

Floor Supervisor (Store 190 Overland Park, KS)

Westlake Ace HardwareOverland Park, KS, US
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Floor Supervisor

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and / or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Customer Service

  • Project a positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Project a friendly, outgoing demeanor; work well with customers as well as associates.
  • Ensure all calls and pages are answered promptly, courteously and effectively.
  • Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

  • Ensure a positive, professional and safe work environment for all associates.
  • Supervise the "general operations" of the entire store.
  • Responsible for opening and closing the store.
  • Assist with the implementation of Store Support Center programs.
  • Help ensure successful Loss Prevention, Safety and Internal Audits.
  • Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
  • Communicate any operational or managerial issues to the General Manager in a timely manner.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
  • Help ensure that weekly price changes and label updates are completed timely and accurately.
  • Assist with all cashiering functions including training, maintenance, audits, and reports.
  • Perform all other duties as assigned.

    • Inventory & Merchandising

  • Help ensure forklift operations and receiving is completed in a safe and efficient way.
  • Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
  • Assist with maintenance of back stock levels.
  • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
  • Assist with merchandise resets throughout the store.
  • Assist to ensure all signage is current in the store.
  • Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

    • Leadership

  • Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
  • Lead by example; be approachable by all associates and customers.
  • Assist in training of all associates.
  • Participate in store meetings.
  • Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
  • Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.

    • Other Essential Requirements

  • Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others :
  • SERVICE Amaze our customers, our associates and our communities by delivering on our helpful promise.
  • PASSION Showing our love for the work we do, our customers, and our associates.
  • RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY An authentic commitment to moral and ethical behavior.
  • TEAMWORK Together we can achieve extraordinary things.
  • EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement.

    • Minimum Skills, Requirements and Qualifications

  • High School or GED equivalent.
  • Previous retail management experience preferred. Hardware experience preferred.
  • Standing, walking, lifting (up to 25lbs) and climbing.

    • Starting pay $17.00 / hr

    Equal Opportunity Employer

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    Floor Supervisor • Overland Park, KS, US