Estimator / Client Service Representative

Job Description

Job Description

Are you ready for a job that doesn’t tie you to a desk? What about a work environment that changes every day? Or maybe you like a job that can really help improve where we live and work?

Window Genie, a Neighborly company, is a nationally ranked home service franchise dedicated to improving the look and value of homes and businesses in your community through various services such as window cleaning, pressure washing, holiday lighting, gutter cleaning, and window tinting.

As an Estimator, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for working with customers in person and on the phone, going through online estimates and schedule in person site estimates.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities :

• Coordinate schedule with customers for site estimates.
• Meet with customers at their homes and provide estimates for services including our Pre-Pay and Save Program.
• Introduce all 5 service verticals to all customers with the intent to upsell additional services.
• Follow up on all unsold estimates in accordance with our lead flow process.
• Enter all data into the point-of-sale system, including estimates for all service verticals.
• Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
• Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails.

Job Requirements :

We are actively interviewing for this position - Apply today and our hiring manager will follow up!