IT Deskside Consultant

Dallas, TX – Dallas Texas Branch – Managed IT Services / Permanent Employee / On-site Long View career opportunities. A career that helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers – and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars – Integrity, Competence, Value, and Fun – resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Overview

We are looking for an upbeat and proactive Deskside Consultant for a client site in Dallas, TX. In this role, you will contribute to the business by assisting end users ranging from entry level to C-level executives with queries related to the supported software, hardware, and computing platforms in a professional and courteous manner. This role is onsite at our client location in Richardson, TX.

Responsibilities

• Serve as the primary operational lead for deskside support, overseeing the daily activities and performance of deskside consultants.
• Support incident management and change control processes to minimize disruptions within client environments.
• Address and resolve escalations from deskside consultants, providing timely guidance and support.
• Monitor deskside consultant performance to ensure service level agreements (SLAs) are met and client needs are effectively addressed.
• Foster a collaborative and high-performing team environment focused on continuous improvement and customer satisfaction.
• Assist in resolving complex client inquiries and technical issues, ensuring a high standard of service delivery.
• Analyze and report on key performance indicators (KPIs) related to support activities, including ticket volumes, resolution times, and customer satisfaction. Identify trends and recommend process improvements.
• Continuously evaluate and enhance support processes and procedures to improve operational efficiency and service quality.

What You Bring

Why Work at Long View?

$55,000 – $64,999 a year

Benefits

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical / prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram! Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Long View Systems

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