Director, Shared Services

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Shared Services Director (Director) is responsible for quality assurance and driving process excellence. This role involves data-driven quality monitoring, identifying non-value-added (NVA) steps, leading lean projects, optimizing capacity planning, and ensuring accuracy and continuous process improvement. The Director will work closely with operations, analytics, and automation teams to enhance overall performance across multiple capabilities and roles.

Minimum Requirements

• Minimum of 5+ years of experience in testing claims system or software configuration and / or building and implementing claims system adjudication rules.
• Minimum of 5+ years of progressive management experience with direct reports in a Managed Care Organization setting (IPA, MSO, or Healthplan)
• Minimum of 2+ years participation in developing and implementing claims platform (i.e., EZCAP, QNXT, iKA, Trizetto, Facets, EPIC-Tapestry), providing subject matter expertise on the system configuration and usability components.
• Solid experience of quality assurance methodologies, tools, and procedures is preferred.
• Experience in the practical application of the Software Development Life Cycle (SDLC) concepts is preferred.
• Experience in the practical application of continuous process improvement principles (Kaizen, LEAN, PDCA, DMAIC) is preferred.
• Experience in Project Management methodologies (requirements gathering, design, development, testing, and implementation) is preferred.

Compensation

$154,718.72 - $193,398.40 annually

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.