Coffee Shop Department Manager

Coffee Shop Department Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Coffee Shop Department Manager

Department : Coffee Shop

FLSA : Non-Exempt

General Function : Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies :

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations : Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director

Positions that Report to you : Coffee Shop Department Employees

Primary Duties and Responsibilities :

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

High school or equivalent experience from on-the-job training and sanitation courses. Over one year of related work experience.

Supervisory Responsibilities (Direct Reports) :

Physical Requirements :

Working Conditions :

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job :

Standard equipment used in a coffee shop environment, cash register, can opener, thermometers, knives, dishwasher, ice machine, scales, pop machine, calculator, computer, RPM, steamer, fax, copier, telephone.

Financial Responsibility :

Responsible for company assets including equipment and merchandise.

Contacts :

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Confidentiality :

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.