Personal Banker

Personal Banker

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Personal Banker within PNC's retail branch organization, you will be based in Okemos, Michigan at the Meridian Branch. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The job description includes acquiring and deepening the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve the customer's financial wellbeing, collaborating with ecosystem partners to grow customer's share of wallet, and positioning PNC solutions to drive new revenue and customer loyalty. It also involves driving proactive sales conversations, creating customer loyalty, managing risk, and ensuring efficient and accurate branch daily operations.

PNC employees are expected to be customer focused and managing risk, assessing and effectively managing all risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

For this position, successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales. Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs. Work experience typically requires an associate's degree or equivalent, and 3+ years of related experience. Education typically requires no degree, but a comparable combination of education, job specific certification, and experience may be considered. There are no required certifications or licenses, and candidates will be subject to additional background checks. PNC offers a comprehensive range of benefits including medical / prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child / elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity and / or parental leave, up to 11 paid holidays each year, occasional absence days, and vacation days depending on career level and years of service.