Car Wash Lead

Job Description

Job Description

Located in Long Island City, NY

Salary : 19.00

Job Overview

We are seeking a motivated and talented Car Wash Lead to join our team. The ideal candidate will be a dynamic leader with strong management skills and a commitment to delivering high-quality customer service. In this role, you will oversee car wash attendants, monitor sales activity data to evaluate progress, and develop and implement customer service goals. You will work to minimize organizational loss and damage claims while striving to achieve departmental profit goals. This position reports to the Manager and offers an opportunity to lead, foster learning and development, and serve others effectively.

Detailed Job Duties & Responsibilities

• Lead, mentor and train the carwash team to deliver excellent service experiences to guests.
• Interact and engage with car wash guests and maintain high quality service and maintain
• safety standards or environment.
• Oversee daily car wash operations an explaining carwash services / process to guests
• Motivate team members and maintain a high level of team spirit or team cohesiveness
• Handle guest complaints effectively and professionally
• Proactively drive Guest Engagement and motivate the team to engage with guests.
• Handle complaints and make effective service recovery
• Ensure high-quality services are delivered at all times.
• Ensuring full tools and materials are available at all times while maintaining cleanliness,
• hygiene and safety of the whole area.
• Coordinates with other departments for any concerns.
• Monitor inventory levels (storage), ordering and deliveries.
• Ensure that staff receive consistent and proper communication.
• Review performance record and staff assessment to promote growth and development
• Delegate work assignments, tasks and schedules
• Fill in as necessary when required
• Stay updated on industry trends, new technologies, and advancements in Auto care services.
• Perform other related duties as assigned
• Adhere to all company safety policies and procedures and consistently embrace and exemplify the company's core values in all aspects of work.

This role is located in Jamaica Queens! You must be able to commute there every day five days a week!

Pay starts at $19.00 per hour

#2843ST

Express Office : Queens (Northwest)

44-02 11th Street

Suite 616

Long Island City, NY 11101