Remote Application Support Engineer

A large financial organization is seeking a Remote SR Application Production Support for a contract opportunity through the end of the year (with a likelihood for extensions into next year).

This individual will serve as a SR Technical Support person for Real Time Payment Rails on the TechOps Team, overseeing incident response, mentoring offshore engineers, and driving continuous improvement across monitoring, tooling, and documentation. Additionally, they will be collaborating closely with Networking team, Mainframe teams due to system integration points.

Other responsibilities will include :

Leadership & Strategy

• Build deep expertise in RTP integrations and transaction flows.
• Establish cross-functional relationships across payment rail teams.
• Own escalation decisions and handoffs from TechOps to development.
• Mentor offshore engineers.
• Lead postmortems, RCA reviews, and playbook updates.

Incident Monitoring & First Response

Troubleshooting & Analysis

Ticket Management & Shift Coverage

Technical Leadership

Tooling & Automation

On-Call & Reliability

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

5+ years of experience within application production support

3+ years of development / software engineering experience within Java / Springboot

Kafka & MQ or experience supporting real-time data

SiteScope or Dynatrace (for monitoring) AND Splunk (for logging)

Previous experience in bank operations with Mainframe, COBOL, CICS, DB2

SQL - for running queries for data validations

Nice to Have Skills & Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.