Employee Relations Consultant

Overview

Employee Relations Consultant at KeyBank National Association is located in Brooklyn, OH , United States. This position requires a Bachelor Degree or equivalent experience. The job is in a call center environment and reports to the ER Solutions Team Manager in a virtual setting.

Responsibilities

• Provide HR consultation and support on employee relations issues surrounding policy, procedure, and programs via the phone in a call center environment.
• Offer Employee Relations guidance to all levels of management, interpreting and applying policy to support business objectives and employee engagement while evaluating risk and compliance.
• Facilitate moderately complex employee relations issues, providing consultation, support, and recommendations to managers and employees.
• Document issues thoroughly, timely, and accurately. Respond to, research, facilitate resolution, and escalate as necessary.
• Review employment documents (e.g., Performance Improvement Plans, termination documents, and manager-to-employee correspondence) and provide feedback.
• Identify employee relations issues or trends by line of business and geography; escalate those posing risk to KeyBank.
• Provide guidance on employment-related questions and assist in documenting facilitated employment actions related to Leaves of Absence (e.g., FMLA), including determinations about holding / replacing positions during leaves and addressing unauthorized leaves.
• Perform other duties as assigned; comply with KeyBank policies and procedures, act professionally, avoid conflicts of interest, and act in the best interests of clients and the bank.

Qualifications

Education

Experience

Tactical / Personal / Practical Skills

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and leadership competencies.

Physical Demands & Travel

General office environment : prolonged sitting; frequent PC use; occasional lifting up to 10 lbs. Travel : occasional, including overnight stays.

Location

4900 Tiedeman Road, Brooklyn, Ohio 44144-2302

Compensation & Benefits

This position is eligible for base salary $60,000 to $70,000 annually, with eligibility for short-term and deferred incentive compensation based on performance. See the benefits list linked in the posting.

Posting Details

Job Posting Expiration Date : 06 / 03 / 2025

Closed Date : 2025-11-07

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