Help Desk AdministratorVirtualVocations • Santa Ana, California, United States
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Help Desk Administrator
VirtualVocations • Santa Ana, California, United States
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A company is looking for a Help Desk Admin to assist users with computer hardware and software issues.
Key Responsibilities
Serve as the first point of contact for troubleshooting computer hardware, software, and telecommunications issues
Provide technical support for desktop configurations, migration, and software-related problems
Document and log incidents using the Service Now tracking tool and maintain support materials
Required Qualifications
Experience in troubleshooting hardware, software, and network connectivity issues
Understanding of technical support practices including ticket documentation and escalation processes
Ability to work independently and collaboratively in a team environment
Flexibility to work on a rotating on-call schedule
Self-motivated with strong organizational skills
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Help Desk • Santa Ana, California, United States
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