Director, Governance, Risk, Compliance & Digital Operations

The Director, Governance, Risk, Compliance & Digital Operations ensures the operational integrity, security, and scalability of Reimagine Care’s technology-enabled   services and culture.

This role sits at the intersection of operations and risk management, building the governance structures, compliance frameworks, and digital processes that allow the organization to scale confidently.

Partnering with Operations, Clinical, Product, Legal, and Technology teams, this leader drives audit readiness, vendor accountability, and enterprise-wide digital safety.

Key Responsibilities Governance, Risk, and Compliance Establish and maintain the organizational GRC framework, ensuring policies and processes align with HIPAA, HITECH, SOC 2, and state regulations.

Lead ongoing risk assessments and operationalize mitigation strategies across business units.

Develop and maintain   audit readiness and evidence processes for internal, client, and regulatory requirements.

Partner with HR, legal, and leaders across functions to deliver compliance training and awareness programs.

Digital  Operations & Vendor Management Oversee critical vendor relationships, contracts, and budgets, ensuring external partners meet compliance and service-level standards.

Direct enterprise account lifecycle processes (onboarding, offboarding, access management) as part of operational workforce management.

Implement change management, systems documentation, and quality control as business disciplines, not just technical IT tasks.

Lead execution of the Digital Safety Program, ensuring organizational resilience and protection of company resources.

Own SaaS system administration across platforms, ensuring integrations are reliable, secure, and efficient, while monitoring operational tech debt to minimize risk and support scalability.

Cross-Functional Operations Leadership Collaborate with Product, Clinical, and Tech leaders to embed compliance and security into service workflows and patient-facing solutions.

Serve as the operational lead for integrating external audit / consultant recommendations into business processes.

Act as a business owner for digital compliance and security, ensuring IT execution aligns with operational priorities.

Qualifications Bachelor’s degree required; advanced degree or certifications (CHC, CIPP, CISSP, CISM) strongly preferred. 7+ years of progressive leadership in healthcare operations, compliance, or regulatory risk management.

Proven track record of operationalizing HIPAA, SOC 2, and state regulatory frameworks into scalable workflows.

Experience managing enterprise-wide vendor portfolios, contracts, and risk controls in a growth-stage or technology-enabled healthcare environment.

Strong organizational and project management skills, with the ability to translate compliance and IT / security needs into business operations.

Excellent communication and collaboration skills, with the ability to influence cross-functional leaders and external partners.

This is a remote position, but the employee must reside in the United States.

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