Mortgage Solutions Rep (industry experience not required)Equity Resources, Inc • Newark, OH, US

Mortgage Solutions Rep (industry experience not required)

Equity Resources, Inc • Newark, OH, US

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Mortgage Solutions Rep (industry experience not required)

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Description

Do you enjoy talking with people over the phone? Are you a go-getter with a background in sales or customer service? Are you looking to contribute to the overall success of a great organization? Have you been searching for a great company that\'s family owned, that recognizes your contributions, and has a great environment? This is your chance to launch a lucrative and exciting career in the mortgage industry. Are you ready to close deals and improve the lives of families? Apply today!

What you'll do

Choose from flexible hours : Generally, Monday through Friday 9 : 00 a.m. to 6 : 00 p.m. to begin. Alternate / flexible schedules may be required (e.g., 10 a.m. – 7 p.m., 11 a.m. – 8 p.m.).
Receive assistance and a comprehensive 1–2-month training program to gain hands-on experience and pass the national Mortgage Licensing exam.
Participate in in-person training with the potential to transition to hybrid upon successful completion of training.
Earn an hourly base wage plus uncapped commission – the more you close, the more you earn.
Spend time closing deals with warm leads provided; you will also be compensated for leads you generate.
401(k) option with a generous company match to help grow retirement savings.
Full benefits package (including pet insurance) starting the first of the month after your first 30 days.
Earn extra cash through referral programs : $500 for each borrower referred, and up to $5,000 for referring an experienced Loan Officer.
Join a stable, employee-focused company that has been growing since 1993.

Requirements

Bachelor's degree in Business, Finance, Administration, or related field (or equivalent experience).

Possession of appropriate state-specific mortgage banking license(s) or ability to pass National Mortgage Licensing Exam and obtain licenses within ~60 days; assistance will be provided.

Minimum of 2 years prior experience in a role involving customer service and / or sales; preference for call center experience.

Credit history in good standing with no recent bankruptcies, no collections, and current payments as verified by a current credit report.

Ability to learn and apply knowledge of mortgage lending guidelines, processing, underwriting, and closing procedures.

Proficiency with Microsoft Word, Excel, Outlook; Encompass experience is preferred.

Strong verbal and interpersonal skills with a professional and energetic phone presence; comfortable speaking with customers all day.

Persuasive, sales-driven mindset; team-oriented with strong customer service and organizational skills.

Strong reading comprehension and written communication skills; independent problem-solver with sound judgment.

Ability to follow detailed written and verbal instructions; energetic, competitive, and self-motivated.

What Your Day Will Look Like

The primary objective is to contact previous customers and prequalified borrowers via outreach calls, emails, text messages, and other channels to maintain contact, solicit referrals, solicit new applications, and review servicing. You will also take applications, price loans, and coordinate with borrowers and the Mortgage Specialist to review options and keep the borrower informed throughout the loan process.

The Following Duties Would Be Applicable

Follow up and maintain contact with all borrowers who have applied for prequalification until they secure financing.

Contact past customers to solicit future refinance or purchase business.

Take applications as needed or direct the borrower to apply on the website.

Provide updates during the application to closing phase and answer questions about the process.

Follow up with borrowers who have not completed the application to encourage completion with timely information.

Use Encompass and ERMA CRM systems, Microsoft Co-Pilot, and other technology to support goals.

Analyze financial status, credit, and property evaluations to determine loan feasibility.

Schedule meetings between borrowers and the Mortgage Specialist to review options.

Track results and update management on progress; handle customer complaints and maintain high levels of service.

Maintain knowledge of available loan products, processing procedures, underwriting guidelines, and regulatory requirements.

Support a customer-centric culture and comply with all applicable regulations and continuing education requirements.

Perform any other duties as assigned.

About Us

Equity Resources, Inc. is a privately owned mortgage bank headquartered in Newark, Ohio. Licensed in 21 states, with branch offices across many locations. Our vision is to Improve the Lives of Families, and we pride ourselves on creating Raving Fans of customers and employees. We are celebrating our 32nd year in business and continue to grow. Equity Resources offers a comprehensive compensation and benefits package including medical, dental, and vision insurance; 401(k); company-paid life insurance; and more. Equity Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, disability, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Seniority level

Entry level

Employment type

Full-time

Job function

Finance and Sales

Referrals increase your chances of interviewing at Equity Resources, Inc by 2x

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Industry Experience • Newark, OH, US