ServiceNow Operation Technology SME

Job Description :

• Good Understanding and hands on implementing Mid server configuration CMDB Discovery Service Graph Connector SGC.
• Good knowledge and understanding on Networking concepts DMZ zone Public Private Hybrid Cloud environment etc.
• Basic understanding on how Industrial control system works and OT network functions Idea on Purdue Model architecture.
• Good to have Prior experience on implementing OT Visibility and OT Asset Management OT Service Management module in ServiceNow.
• Experience on Populating OT Assets and Devices in CMDB for OT tables.
• Experience setting up Integration with Industrial Defender Tool.
• Experience on creating catalogue items workflow etc in ITSM process.
• Basic understanding on Windows Linux / UNIX administrations and PowerShell scripting.
• Moderate understanding on Database level architecture how to write SQL queries.
• Basic understanding and ability to script automated processes Script includes Business rule script action etc.
• Configuration and enhancements capability on the ServiceNow CMDB ITOM modular platform.
• Develop ServiceNow ITOM configuration including CMDB Data alignment automated data population data import etc.
• Document every development configuration and technical details prepare training material for project.
• Good to have Implementing the CSDM framework for Operational Technology an end-to-end data alignment process document including CMDB CSDM process and procedures.
• Develop training material and train necessary stakeholders on the new process and procedures.
• Help in identifying issues gathering data analysing and presenting solutions.
• Work closely with architect to ensure technically feasible solutions.
• Represent project stakeholders throughout planning development and release processes.

Skills : ServiceNow CMDB, ServiceNow Connections, ServiceNow ITOM-Discovery, ServiceNow ITOM-Service Mapping, ServiceNow-Cloud Observability, ServiceNow ITOM-Governance, ServiceNow ITOM-Cloud Insights