Front Office Coordinator, Psychiatry, (Novato), Full-Time, Days

Front Office Coordinator

The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

Job Requirements, Prerequisites and Essential Functions :

• Answers telephones, triages calls, takes messages, and provides information.
• Provides support services to patients and medical staff. Schedules appointments and admissions as required.
• Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.
• Attends staff meetings.
• Maintains files. Assists in updating office systems.
• Inventories office supplies. Assists in the care and maintenance of office equipment.
• Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.
• Answers questions regarding patient appointments, prescriptions, and testing.
• Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
• Assembles patient's paperwork and forms for visits.
• Requests referrals and authorizations as needed. When scheduling specialists
• Logs payments and balances receipts. Ensures copays are balanced and reports are properly produced
• Oversees reception area, coordinates patient movement, and reports problems of irregularities.
• Maintains patient confidentiality.
• Adheres to "Best Practices" as introduced by the company and / or Practice Leader
• Performs other related work as assigned or required.
• This position may require working in multiple locations.

Performance Requirements :

Qualifications :

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources.

MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional, C.A.R.E.S standards (Communication, Accountability, Respect, Excellence, and Safety). These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable, we can build trust and ensure clear communication.

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, and we remain committed to prioritizing the health and safety of all.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal / market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.