Warehouse Operations Manager

Distribution Center Supervisor

Responsible for the supervisor of exempt and non-exempt administrative, warehouse and delivery personnel at our Distribution Center. Responsible for ensuring that all activities for the Distribution Center are completed in a timely, accurate and cost-effective manner. This includes receiving, warehousing, shipping and delivery of pet foods and accessories. Also, is responsible for the hiring, training and development of warehouse and transportation personnel. This position has full P&L expense responsibility for the facility and is expected to meet all established KPI's. Implementation, enforcement, and management of company and vendor policies and programs is also required; this includes but not limited to safety and AIB.

Manage and perform all personnel management activities, including recruitment, hiring, training, directing, developing, scheduling, and disciplining employees. Ensure timely, accurate and constructive feedback and transactional items for employees. This includes providing new hires with a comprehensive onboarding and training process, completion of new hire 30-60-90 day performance reviews, continual coaching and employee development, review, approval, and submission of hourly employee timesheets and bonuses, attendance tracking, listening and addressing employee concerns and following up as needed, issuing corrective action as warranted, reporting work injuries, and processing employment termination paperwork upon approval.

Promote a safe and efficient work environment for all employees. Maintain knowledge of systems, processes, and general business activities to execute root cause analysis, solve problems, hold teams accountable, and support hands-on functions. Own the implementation of new processes and tools. Lead training and ensure operations team proficiency. Lead operations team with a "constant improvement" mindset. Work with managers, supervisors, and cross functional teams to develop, implement, and administer policies, procedures, and controls to increase safety, service level, profits, employee engagement / retention, and efficiency across all departments.

Plan, organize, and implement a long-term plan to maintain distribution efficiency and leadership stability with growth of the business. Partner with Warehouse Managers, Warehouse Supervisors, Transportation Manager and other Department Managers to meet site, business unit and company objectives. Partner with the finance team to develop budget and establish cost-control measures to operate in a cost-effective and profitable manner. Responsible for achieving monthly and annual budget goals. Communicate with external and internal stakeholders; including sales, customer experience, customers, human resources and employees in a professional and timely manner to solve problems and share information. Meet all KPI requirements including but not limited to : fill rate, on time delivery, inventory accuracy, employee retention and turnover. Meet all requirements of Direct-to-Consumer partner Service Level Agreements (SLAs). Develop, implement and administer a comprehensive pest management program to ensure safety and integrity of pet food products. This program should be maintained in accordance with Central Pet Distribution, Hill's Pet Nutrition, AIB and FISA guidelines. Negotiate and partner with outside vendors and freight carriers on maintenance and purchases to maintain low shipping rates and control expenses. Ensure operations are compliant with federal, state and local laws and regulations, including OSHA and the Department of Transportation. Implement a Safety Committee at your site and promote a safety culture, which includes scheduling quarterly meetings and walk-through inspections of the facility, following up on any safety concerns, electing safety committee members on an annual basis and ensuring the safety of all employees, guests, vendors, etc. Ensure timely and accurate completion of all reports and necessary paperwork related to customers, Hill's and government agencies. Coordinate order processing and customer delivery (daily, weekly, monthly and annual) activities for Hill's Pet Nutrition, including all SAP activities, daily lot and inventory control, monthly inventory reconciliation, cycle count program, physical inventory count, etc. Oversee maintenance of the facility, material handling equipment and vehicle fleet. Communicate any property issues to your Director or VP or property manager. Develop, implement and maintain an integrated route delivery system for Central Pet Distribution and Hill's Pet Nutrition customers. Communicate any operational or personnel issues with your Director or VP; include Human Resources on personnel concerns. Regular attendance and onsite presence including an off-shift presence at sites with multiple work shifts. Responsible for maintaining a constant state of compliance with all quality systems for the warehouse including, but not limited to, AIB standards, compliance with GDPs (Good Distribution Practices) and all employee training required to support quality systems. This includes managing quality processes such as hold requests and mock recoveries when required. Complete and submit productivity and metric reporting in a timely manner. Recommend capital improvement requests. Know, understand and incorporate our Company's Values into all aspects of the job. Other duties as directed by manager.

Qualifications Required Bachelor's Degree in Operations Management or Logistics preferred and 7 - 10 years of progressive management experience in a fast-paced, high volume distribution environment. Experience with setup and development of a direct-to-consumer operation is a plus. Previous experience managing a route delivery system and must have thorough understanding of DOT guidelines and experience working with leased or owned vehicles. Extensive experience working with Common Carriers and small parcel shipping is a must. Possess excellent computer skills, including previous experience working with Warehouse and Transportation Management Systems. Understand, abide by, and enforce all Company policies and procedures. Excellent analytical and planning skills. Able to plan and be proactive to prevent time spent reacting to problems. Safely operate and become certified in the operation of all warehouse equipment including forklifts, pallet jacks and shrink wrap machines. Operate basic office equipment including telephones, copy machine, fax machine and computer programs (Microsoft Outlook, Word, Excel and PowerPoint). Demonstrate excellent interpersonal and management skills to aid in the development, direction, delegation and discipline of staff. Must be understanding of people and their problems, diplomatic and have a sense of fairness and consistency. Communicate effectively in both oral and written format; able to read, write and speak English. Ability to write reports, business correspondence, and procedure manuals. Able to add, subtract, multiply and divide. Able to meet deadlines and work under pressure. Flexible to changing customer or operational demands and able to work overtime on short notice. Position requires working until the job is complete. Effective problem-solver organized and attentive to detail. Must be able to manage...