Bilingual Customer Service Advocate I

Customer Service Representative

Provide prompt, accurate, thorough and courteous responses to all customer inquiries. Perform research as needed to resolve inquiries.

Location : This position is full-time (40-hours / week) Monday-Friday. This is a remote position in South Carolina. Training will be remote for five weeks from 9am-4pm, 4 weeks will be remote, and the fifth week will be in person for phone lab.

What You'll Do :

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handle situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• Initiate or processes adjustments and perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Respond, research and / or assist with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and / or other customer comments, and make recommendations for changes to management. Follow through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standards.
• Identify and promptly reports and / or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify For This Position, You'll Need The Following :

We Prefer You Have :

Our Comprehensive Benefits Package Includes The Following :

What We Can Do For You :

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next :

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.