Service Operations Analyst

A company is looking for a Service Operations Analyst to provide technical support and enhance service efficiency.

Key Responsibilities

Ensure rapid resolution of incidents and requests with a customer service focus

Manage ticket resolution through the ITSM tool, taking ownership of issues until resolution

Collaborate with IT and business teams to implement permanent fixes and support onboarding of new services

Required Qualifications

Experience in a large organization providing Enterprise IT support

Familiarity with ITIL processes for service management

ITIL V4 foundation certification or higher

Technical experience with Windows servers, desktop OS, and Microsoft 365

Understanding of LAN / WAN networking and firewalls