Certified Medical Assistant - General Surgery

Receptionist / Medical Assistant

The receptionist / MA is responsible for checking in / out patients, scheduling appointments, taking payments, answering the phone, rooming patients, assisting nurses and physicians, obtaining referrals, and assisting in other areas when needed. The clerk is also responsible for entering data into the computer and helping in other areas when needed.

Primarily interacts with : administration, physicians, employees, patients, and visitors.

Primary functions include :

• Serve as a receptionist to include : greeting patients, answering phones, scheduling patients, verifying insurance and obtaining authorizations, and collecting payments.
• Room patients.
• Take vital signs.
• Set up medical equipment and help with medical procedures.
• Draw and administer medications and injections.
• Accurate and timely documentation in Electronic Health Records.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Assist patients and families in making appointments in person and on the phone.
• Taking payments in person and on the phone.
• Accurately and timely input documentation in Electronic Health Records.
• Assist providers and nurses as requested or assigned.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

Ability to use equipment, tools, materials, machines : computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment.

Requirements :

Education / Experience / Skills / Abilities :

Personal job-related skills / abilities :

Physical and mental requirements :

Physical activity up to %

Walking 60% Lifting up to 50lbs 20%

Squatting 20% Pushing 25%

Standing 60% Wrist / Finger Movements 90%

Pulling 25% Bending 50%

Kneeling 20% Climbing 5%

Reaching 50% Sitting 50%

Mental : Stress level moderate.

Individual position core competencies :

Required education within first 60 days (if employee is from outside organization) :

Continuing / Annual Education and Training :

OSHA Classification :

Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

__x___ Category I : Tasks that involve exposure to blood, body fluids or tissues.