Client Escalations SpecialistVirtualVocations • Redding, California, United States
Client Escalations Specialist
VirtualVocations • Redding, California, United States
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A company is looking for a Client Escalations Specialist to ensure the resolution of client issues and enhance operational excellence.
Key Responsibilities
Act as the primary contact for upper-level support and de-escalate sensitive client situations
Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience
Maintain accurate records within ServeManager and assist in onboarding new team members
Required Qualifications
3+ years in Customer Support, preferably in a Call Center; legal services industry familiarity is advantageous
Proficient in CRM tools and customer support software (e.g., Salesforce, Intercom)
Ability to thrive in a fast-paced environment with self-motivation and initiative
Strong time management and organizational skills with a proactive approach
Effective collaboration with diverse personalities across all organizational levels
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