Guest Service Agent - Hilton Irvine Orange County Airport

Guest Service Agent

Just a few miles from California's ultimate seaside escape, is where you'll find the Hilton Irvine Orange County Airport where our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends can use. In addition, the property offers free meal while on shift, free parking, and dry-cleaning service for uniforms. We know that you will love being a part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!

The team is currently seeking an enthusiastic Guest Service Agent that will provide support by greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The ideal candidate for this role will possess :

• Previous experience working in a customer service role is a plus especially within hotel operations.
• Strong communication skills, both verbal and written, are required.
• Working knowledge of Microsoft Office and Point of Sale (POS) systems required.
• Must be able to work weekdays, evenings, weekends, and holidays.

Shift Pattern : Full-Time

Hourly Range : $20.00 - $25.00 / hour

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!