Off-Site Airline Check-in Agent

Job Description

Job Description

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

This is a Off-Site Airline Check-in Agent (also know as RAC Agent) position starting at $15.00 per hour plus Tipso Full Time and Part Time Positions Availableo Must have the ability and availability to work weekends, open availability is preferredo Must be able to complete airline compliance training within company-given time frameo Previous 1-2+ years of customer service experience is preferred - Paid Training

Work from a busy off-site location, close to the airport and assist passengers by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

The Off-Site Airline Check-in Agent's responsibilities include : handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations / directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
• number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
• Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
• Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the RAC desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests
• At end of shift ensures that all excessive cages are removed by ASIG.
• Answer telephones and guest questions.
• The ability to manage simple addition.

Qualifications

Required Qualifications

Physical Requirements / Work Environment

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

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