Customer Success Manager

A company is looking for a Commercial Customer Success Manager (CSM).

Key Responsibilities

Serve as a trusted advisor to senior revenue and operations leaders, aligning business outcomes with the company's value

Manage customer relationships to drive engagement, adoption, and advocacy while mitigating risks

Collaborate with internal teams to ensure successful onboarding and achieve customer desired outcomes

Required Qualifications

2+ years of experience in B2B enterprise SaaS customer success or consulting

Experience managing a book of business with accountability for quarterly metrics

Proven success in leading tool deployment and driving customer growth and retention

Experience managing relationships with senior stakeholders and discussing value and ROI

Self-starter with a growth mindset, able to thrive in fast-paced and ambiguous environments