Personal Lines insurance Customer Service Representative Entry Level

Job Description

Job Description

Marker Insurance invites you to join our team as a Personal Lines Insurance Customer Service Representative, operating from Hollywood, Florida. We are an independent insurance agency dedicated to offering top-notch service and expert guidance to our clients. At Marker Insurance, If you are looking to be part of a supportive and dynamic work environment where personal and professional growth are prioritized, this is the place for you. As a Personal Lines Insurance Customer Service Representative, you will be at the forefront of managing personal insurance lines, offering tailored advice, and serving as a reliable resource for our clients. Your role will be crucial in maintaining our reputation for exceptional service and client satisfaction.

Benefits

Hourly Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Tuition Reimbursement

Hands on Training

Career Growth Opportunities

Paid Time Off (PTO)

Responsibilities

Client Interaction : Provide exceptional service to clients by addressing inquiries and resolving issues promptly and professionally.

Policy Management : Assist clients with policy changes, updates, and clarifications to ensure they fully understand their coverage options.

Relationship Building : Develop and maintain strong relationships with clients to foster trust and loyalty.

Documentation : Maintain accurate and up-to-date records in the customer relationship management system.

Team Collaboration : Collaborate with colleagues to provide seamless service across all customer touchpoints and improve overall customer experience.

Continuous Improvement : Stay informed about industry trends, products, and policy changes to offer informed guidance to clients.

Requirements

Licensing : Florida Property & Casualty License required.

Experience : 2+ years in an insurance customer service role.

Skills : Strong interpersonal and communication abilities, prioritizing customer satisfaction.

Tech Proficiency : Competence with CRM systems and office software.

Problem-Solving : Ability to address client concerns and propose practical solutions.

Teamwork : Cooperative spirit in a collaborative environment.