Special Accounts Representative

Special Accounts Representative

As our Special Accounts Representative, you will play a pivotal role in supporting our members and internal teams in managing specialized and sensitive accounts. These accounts include fiduciary, estate, power of attorney, trust accounts, and business accounts. Drawing on your empathy, accuracy, and expertise, you'll serve as the primary point of contact for complex accounts, ensuring proper documentation, and providing expert guidance to both members and employees. If working collaboratively with an experienced team to guide our employees and members through difficult and complex account situations sounds like a great fit, we'd love to hear from you!

As our Special Accounts Representative, you will :

• Handle deceased member accounts : research, process, and maintain accounts for deceased members, and serve as primary contact for inquiries and service requests
• Provide special accounts support : provide specialized support to teams managing fiduciary, estate, power of attorney, and trust accounts, ensuring compliance with all relevant regulations, including business and complex accounts
• Review documentation and process management : review and verify new account documentation for accuracy and completeness, focusing on fiduciary, trust, and business accounts
• Manage the notary program, providing support and training for new and existing employees to ensure accurate and compliant notarization processes
• Stay current with laws and regulations pertaining to fiduciary, estate, trust, and deceased member accounts. Ensure that all account management activities comply with state and federal regulations, as well as internal policies

We are looking for a combination of :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.