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Customer Service Advocate II
Customer Service Advocate IIVirtualVocations • Santa Clara, California, United States
Customer Service Advocate II

Customer Service Advocate II

VirtualVocations • Santa Clara, California, United States
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A company is looking for a Customer Service Advocate II (Remote).

Key Responsibilities

Answer member, provider, and broker inquiries regarding product information, benefits, claims, eligibility, and billing

Provide first-level problem resolution and document client interactions according to departmental procedures

Prioritize workflow and multitask effectively in a fast-paced environment while delivering accurate information

Required Qualifications

High School Diploma or GED

3 years of customer service experience

Preferred : 3 years of experience in a call center customer service role or familiarity with medical or insurance terminology

Ability to navigate PC systems and perform data entry

Empathetic and compassionate communication skills

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Customer Service Advocate • Santa Clara, California, United States

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