Senior Manager of Asset Protection Operations

Senior Manager of Asset Protection Operations

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and / or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

The Senior Manager of Asset Protection Operations (SMAPO) will be responsible for protecting the profitability of the company through detection, identification, investigation, and reduction of shrink and compliance exposures, throughout the entire vertical structure of PharmaCann. They will also be responsible for ensuring all of the company's properties are safe and secure, by assisting the Director of Asset Protection with implementation and administration of policies and programs which include establishing and maintaining operational procedures, training requirements, internal controls, and the monitoring / reporting of processes in order to comply with all applicable local, state and federal laws, rules and regulations. This role will also be responsible for supervising all SOC Supervisors and SOC Associates within the SMAPO's assigned area of responsibility.

Salary is up $95,000

Essential Functions / Responsibilities

• Monitoring & reviewing of electronic surveillance (Access Control & CCTV) as well as security alarm systems (Intrusion / Fire).
• Assist in coordination of physical security programs (alarms, CCTV, access control).
• Develops partnerships & collaborates with 3rd party Contract Security Services, Federal, State and Local Law Enforcement agencies, which improves prosecution, restitution opportunities, and ensures the protection of company assets / employees.
• Assisting with the development of training for Emergency Preparedness and Response.
• Support all functional areas of the business when needed, during critical emergencies.
• Interview and hire all new SOC personnel within area of responsibility.
• Provide onboarding and ongoing training to all SOC team members in area of responsibility.
• Provides technical leadership and guidance to team members to ensure daily tasks, productivity level, and goals are met and maintains a consistent and successful security standard.
• Assists with facilitating the objectives of the Security team, by providing answers to questions, as well as providing the team with the tools and resources they need to perform their tasks.
• Review and approve timecards every pay period for hourly team members.
• Provide coaching and corrective measures to underperforming team members.
• Performing Asset Protection related audits & making recommendations to corporate and field business partners, with a focus on access control, camera systems and alarm systems.
• Stay current with all laws, rules, and regulations as they pertain to Asset Protection and Security.
• Develop and manage projects, including defining project scope, resources and achieving deliverables on time and within budget.
• Assisting with the development of new SOPs and programs for the various departments within the company.
• Ensure security operations center team members are maintaining secure physical access and effectively managing access control, as well as access to alarms / keys for all PharmaCann locations.
• Delegate remote video monitoring of all PharmaCann retail, cultivation and corporate sites to operators.
• Control budgets for Asset Protection Operations and monitor expenses.
• Ensure security operators respond to alarms appropriately, communicating situations as received.
• Utilize all available data & incident reporting tools to identify trends, hotspots, and other potential opportunities that require further investigation.
• Conduct internal investigations and interviews relevant to inventory / cash variances, theft, fraud, dishonest / unethical behavior, damage to the business / property, operational opportunities and violations of policy that adversely affect sales, compliance, loss, or brand integrity.
• Conduct investigative interviews either in-person or via telephone, Zoom, Teams, or similar platforms.
• Maintain thorough and accurate documentation of investigative findings to present operational / compliance failures & dishonest / unethical activity to Human Resources, Operations Executives, Legal, and / or Law Enforcement.
• Assist with the development of exception reporting that will help identify potential fraud and vulnerabilities that exist within the company's ecommerce format.
• Assist with identifying and responding to scam / social engineering attempts.
• Partner with IT on developing new ways to protect against scam / social engineering attempts.
• Lead with the development and rollout of a shrink program for the company.
• Partner with on-site leadership and Human Resources to identify / resolve rule infractions or violations committed by PharmaCann employees and partnering vendors.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Competencies and Qualifications

Working Conditions / Physical Requirements

Notice : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.