Analyst, Member Communication Job at CVS Health in Phoenix

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Analyst, MCO is responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs, to deliver the communications within the desired channel, accurately and, timely as defined by the program requirements. This involves awareness and understanding of any applicable CMS, State or Federal guidelines. The Analyst will raise issues and / or challenges for appropriate support to resolve immediately and mitigate for the future. Day-to-day functions will include, but not limited to, set-up for and quality review of changes to key program artifacts (i.e. templates, data, branding, etc.), coordination with both internal and external partners, and appropriate tracking and reporting of all in-flight work.

This position is responsible for managing the execution of multi-channel Member Communications, team meetings / agenda / recaps, template management, mapping, proofing, and quality control, coordinating with internal partners and external vendors on execution of communications. This position will manage multiple letters of varied complexity simultaneously. This position needs to continually provide feedback on and suggestions for improving operational process and quality control procedures to team and management.

The position is structured to work within a team concept to foster relationships, address questions, gain knowledge, yet still affords the autonomy to work independently on specific projects.

Required Qualifications

2+ years quality review experience and general understanding of communication composition

Experience with Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint

Organizational / project management and time management skills

General problem solving capabilities / Pro-active identification of areas requiring improvements

Ability to prioritize and handle multiple work tasks on an on-going basis

Highly motivated and able to work with limited supervision within established guidelines

Required to work extended or alternate hours, when needed; Regular and predictable attendance

Preferred Qualifications

General understanding of PBM Operations

Critical Thinking to actively and skillfully conceptualize, apply, analyze, and / or evaluate information

Ability to adapt to an ever-changing environment

Education HS Diploma / GED (required) + 2 years equivalent work experience; Associates Degree (preferred)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 10 / 31 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.