Customer Success Manager

PaceMate® Customer Success Manager (full-time, 100% remote job) Primary Location :

• U.S.
• JOB SUMMARY The PaceMate ®  Customer Success Manager plays a critical role in onboarding, training and cultivating the relationship between PaceMate® and the customer within a specific geography in the US.
• The major responsibility includes maintaining the customer and monitoring the successes and challenges of the customer with respect to software, workflow and revenue capture.   PaceMateLIVE® is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.
• Joining the PaceMate® team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.  PaceMate® offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
• ESSENTIAL FUNCTIONS Understanding the alignment of strategic, financial, and operational goals within the geography.

Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area’s progress and measure of success Collaborate with the area sales managers to implement the commercial strategy that drives market adoption Develop Clinical and Executive Champions at all new customer sites Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance Organize and manage the onboarding process and maintain an accurate forecast Work closely with PaceMate ™ business and product development team to bring customer feedback back into the company for new system developments QUALIFICATIONS :

Must be willing to travel greater than 50% Proven ability to work remotely and autonomously Available to assist coworkers with active onboarding projects when needed REQUIRED EQUIPMENT Must have stable, reliable internet access REPORTING RELATIONSHIPS Supervised by :

With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability :