Talent.com
Member Support Representative

Member Support Representative

California Farm BureauSacramento, CA, US
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California Farm Bureau is seeking a dedicated Member Support Representative to join our team. This role plays a crucial part in ensuring our members receive exceptional service and support, fostering strong relationships, and contributing to the overall mission of the organization.

Responsibilities

  • Provide frontline support to members via phone, email, and in-person interactions.
  • Assist members with inquiries related to membership benefits, services, and programs.
  • Resolve member issues and escalate complex matters to appropriate departments.
  • Maintain accurate records of member data, interactions and transactions in the CRM system.
  • Collaborate with internal teams to ensure timely and effective responses to member needs.
  • Contribute to the development and improvement of member support processes and resources.
  • Assist in membership acquisition & retention efforts through proactive engagement and outreach.

Qualifications

  • Bachelor's degree in agriculture, business administration, communications, or related field preferred.
  • Proven experience in customer service or member support role, preferably in an agricultural or nonprofit setting.
  • Strong interpersonal and communication skills with a customer-centric approach.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Knowledge of agriculture industry and issues affecting farmers and ranchers is a plus.
  • Commitment to the mission and values of California Farm Bureau.

    • Salary Range : $23 / hr. to $25 / hr.

    California Farm Bureau Federation is an Equal Opportunity Employer.

    Seniorities

  • Entry level

    • Employment type

  • Full-time

    • Industries

  • Farming

    • J-18808-Ljbffr

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