Dispatcher

Job Description

Job Description

We are looking for a highly organized Dispatcher to join our team on a contract basis. This role is based in Tustin, California, and involves coordinating maintenance services, managing warranties, and ensuring seamless communication between vendors, technicians, and residents. If you thrive in a fast-paced environment and have strong communication and multitasking skills, we encourage you to apply.

Responsibilities :

• Oversee the creation, tracking, and closure of work orders and purchase orders using Yardi systems.
• Coordinate maintenance services by scheduling vendors and technicians for both routine and urgent repairs.
• Monitor the progress of maintenance projects and ensure timely completion while maintaining detailed records.
• Communicate proactively with residents, vendors, and technicians throughout the maintenance process.
• Review and approve invoices associated with purchase orders within the designated approval limits.
• Manage warranty registrations and track expiration dates for maintenance equipment and new home warranties.
• Organize warranty-related repairs by liaising with builders and overseeing scheduling.
• Maintain organized records for community amenities and warranties, ensuring timely updates.
• Address resident concerns and manage expectations during warranty repairs, including potential rent adjustments.
• Strong written and verbal communication skills to facilitate clear and precise interactions.
• Proven ability to manage multiple tasks efficiently in a dynamic environment.
• Detail-oriented and capable of maintaining accurate records for maintenance and warranty activities.
• Prior experience in maintenance coordination or dispatching is preferred.
• Familiarity with Yardi software is a plus.
• High school diploma or equivalent educational background.
• Customer service experience demonstrating problem-solving abilities.
• Proficient typing skills and comfort with computer-aided dispatch systems.